Contact Clubhouse Casino

Need help, have questions, or want to provide feedback? Multiple contact channels ensure you can reach the support team through whichever method works best for you. Response times vary by method but all inquiries receive attention from trained staff.

Live Chat (Fastest Response)

Available 24/7 through the chat icon visible on every page. Click it, brief form asks for your name and email, then you're connected with support agent typically within 2 minutes. Best option for urgent issues needing immediate resolution.

Live chat handles: account verification questions, bonus inquiries, payment processing issues, technical problems with games, general platform questions. Agents have access to your account details (after identity confirmation) allowing them to investigate specific issues efficiently.

Response quality stays consistent across all hours, night shift agents are equally knowledgeable as day shift. Occasional longer wait times during peak hours (evenings Australian time) but rarely exceeds 5 minutes.

Email Support

For less urgent matters or when you prefer detailed written communication, email support operates continuously. Send inquiries to [email protected] (note: this is example email format, use actual support email displayed on official website).

Include relevant details in your initial email: account username, description of issue, any error messages received, screenshots if applicable. More information upfront means faster resolution without back-and-forth clarification requests.

Response times typically 6-12 hours depending on inquiry complexity and current ticket volume. Complex issues requiring investigation might take 24-48 hours. You'll receive confirmation email acknowledging receipt followed by resolution response.

Self-Service Resources

Comprehensive FAQ section addresses common questions about registration, verification, deposits, withdrawals, bonuses, technical issues, and responsible gambling. Many queries get answered immediately without needing to contact support.

Organized by category for easy navigation. Search function lets you quickly find specific topics. FAQ content stays updated as platform policies or procedures change.

Feedback & Suggestions

Platform improvements often come from player feedback. If you've identified bugs, have suggestions for new features, or want to comment on existing functionality, support team forwards this to relevant departments.

Not every suggestion gets implemented obviously, operational and technical constraints exist. But genuine feedback from actual users provides valuable insight into what works well and what needs improvement.

Complaints & Disputes

If standard support channels don't resolve your issue satisfactorily, escalation procedures exist. Request to speak with supervisor or manager who has broader authority to address complex situations.

Document everything: dates, times, names of support agents you spoke with, specific details of the issue, any commitments made. Documentation supports your case if escalation becomes necessary.

For disputes that remain unresolved after exhausting internal channels, the Curacao eGaming licensing authority provides independent dispute resolution. Contact information available through the casino's licensing page.

Business & Partnership Inquiries

Media representatives, affiliate marketers, or business development contacts should use dedicated business email rather than standard support channels. Ensures your inquiry reaches appropriate department rather than general customer support.

Partnership opportunities with game developers, payment processors, or marketing affiliates are considered on individual basis. Send detailed proposal including relevant experience and what you're offering.

Security & Fraud Concerns

If you suspect unauthorized access to your account, contact support immediately through live chat or email marked urgent. They can temporarily suspend your account while investigating and reset your password.

Report any suspicious emails claiming to be from Clubhouse Casino. Phishing attempts targeting online casino players are common. Forward suspicious messages to support team so they can warn other players and take appropriate action.

Never share your password with anyone including support staff. Legitimate support never asks for your password, only account username and verification details.

Getting Faster Support

Have your account username ready before contacting support. Speeds up identity verification process significantly. For payment issues, include transaction IDs and exact amounts. For game issues, note which specific title and what error occurred.

Be specific and concise in describing your issue. "My withdrawal isn't working" provides little information to troubleshoot. "I requested A$500 withdrawal via Bitcoin 48 hours ago, transaction ID #12345, status still shows pending" gives support everything needed to investigate immediately.

Screenshots help enormously for technical issues or error messages. Attach them to email inquiries or describe what you're seeing to live chat agents. Visual reference eliminates ambiguity about what problem you're experiencing.

Remain calm and polite even if frustrated. Support agents respond more helpfully to courteous customers. Aggressive or abusive communication gets you nowhere and might result in interaction being terminated.

What to Expect

Live chat connects within 2 minutes typically. Simple queries get resolved in 5-10 minute conversation. Complex issues might require investigation after chat concludes with follow-up via email once resolved.

Email support responds within 6-12 hours for straightforward inquiries. Technical or financial issues requiring investigation take 24-48 hours. You'll receive updates if resolution requires more time than initially estimated.

Not all requests can be approved. If you're asking for something that violates terms of service or licensing requirements, support will explain why they cannot accommodate your request. Understanding their constraints helps avoid frustration over denied requests.